Shipping refund audits

Late shipments cost you money.
We help you get it back.

Recova spots shipments that arrived late, checks whether they may qualify for a refund, and drives the claim through — without your team checking shipments one by one.

No API needed — a secure CSV export of your last 60 days of carrier billing is enough.

100% performance-based Zero setup fees No refunds found, no fee
+$6,850
Recoverable this month
21
Open opportunities
Shipment overview Sample data
0
Shipments checked
0
Late shipments
0
Refund opportunities
$0
Recoverable
Refunds recovered over time
FedEx Priority · #38214
Committed: Tuesday · Delivered: Wednesday
Late — under review
DHL Express · #38199
Refund claim filed
In progress
UPS Standard · #38150
Refund approved
+$95

Recova by the numbers

0+

Global shipments audited

4.1%

Average carrier SLA breach rate

$0

Upfront risk / pure contingency

Figures are benchmarks derived from Recova's simulation engine run against historical global carrier data to demonstrate platform efficiency.

Shipping and commerce platforms we work with

Built to work with the shipping and commerce stack you already have

The problem

A shipment landed a day late.
Is anyone on your team checking?

Carriers sell services that come with specific delivery commitments. When a shipment misses one, a refund is sometimes available — depending on the service, the destination, your agreement and the carrier's policy. Most businesses never review shipments by hand, so those opportunities simply pass by unnoticed.

Without Recova

The money stays with the carrier

You pay for a shipment
The shipment arrives late
Nobody checks it
The refund opportunity is missed
The money stays with the carrier
With Recova

The money comes back to you

The shipment enters the system
We track it end to end
Delays are flagged automatically
Refund eligibility is checked
The money can come back to you
Zero-risk historical audit

See exactly how much your carriers owe you — in 48 hours.

No complex APIs, no IT setup. Leave your details and we'll ask you for your past 60 days of carrier data logs — a CSV or Excel export is all it takes. Our engine then runs a complete backtest to flag every missed delivery window and calculate your total refund potential.

No active API keys required Runs from a secure CSV or Excel export Audit report ready in 2 business days

Request your free shipment audit

Enter your details to generate your custom carrier backtest report.

3 simple steps

We handle the complexity.
You get the result.

01

Connect your shipment data

We pull shipment data from the systems you already use — a direct integration, a CSV file, or forwarded emails.

02

Tracking and delay detection

We monitor shipment status, actual delivery time and the service commitment, and flag the shipments that warrant a closer look.

03

Eligibility check and claim

When a shipment may qualify for a refund, we mark it and start the appropriate claim process with you.

The financial upside

You already paid for the service.
Make sure you got it.

Every shipment you send carries a delivery commitment you're paying for. When that commitment isn't met, you're not buying anything new — you're simply claiming back money you already spent.

Delay detected automatically

Example of a shipment that missed its delivery commitment

FedEx Priority
Shipment #38214
Commitment missed
Missed the committed delivery time
Committed Tuesday
Delivered Wednesday
Shipping cost$95
Service typePriority
Amount reviewed for refund $95
Refund approved The money returns to your account
+$95
The benefits

Less manual checking.
More money coming back.

No checking tracking numbers one by one

Every check lives in one place, instead of someone following each shipment separately.

Less manual work

Your team no longer has to comb through shipments and delays to find opportunities.

Opportunities caught systematically

Instead of relying on someone remembering to check, the process runs consistently in the background.

Works with your current process

The goal is to fit into the systems you already have — not to replace them or change how you ship.

Works with the tools you already use

We adapt the connection to your existing process — whether that's a shipping platform, a file, or an email inbox.

Shipping and commerce platforms

Pulling shipment data from your system

Shopify ShipStation Shippo EasyPost WooCommerce

Carriers

Service commitment against actual delivery

FedEx DHL UPS

Other ways to connect

Start with a retroactive audit — no integration required

Email forwarding CSV file

Not ready to connect a live system? A 60-day CSV export of your carrier billing is enough for a full retroactive audit, so you can see the numbers before any integration work is scheduled.

Your data stays protected

Limited access only

Access only to the data actually required for the review and claim process.

Encrypted communication

All data transfer runs over encrypted, secured channels.

No change to your shipping

Recova runs alongside you and never touches how you ship today.

No unnecessary permissions

There's no need to grant our team any access beyond what's required.

FAQ

Worth knowing before you request an audit

Is every late shipment eligible for a refund?

No. Eligibility depends on the carrier, the service type, your agreement and other conditions. Some shipments won't qualify, and we review each case on its own merits.

Do we need to change how we ship?

Not necessarily. The goal is to connect to your existing process, not to change it.

Does this only work with Shopify?

No. Recova can work with several kinds of data sources — shipping platforms, files and email inboxes among them.

What happens after I request an audit?

We come back to you for a 60-day export of your carrier data, run the backtest, and send you a report covering your shipment volume, the carriers you work with and the refund potential we found — so you can judge whether the service is relevant to your business at all.

How do you make money?

Recova works strictly on a contingency basis. We keep a fixed percentage — currently 35% — of the money successfully credited back to your corporate account. You are never billed out of pocket, and if we recover nothing, you pay nothing.

Request a free shipment audit

A short review will show whether you have money waiting to be recovered.

Message us on WhatsApp Get your free audit